Work
Experience
2022 - Present
Change Manager
Representing business unit Public & Key as a business owner driving customer driven change. Working with public customer needs as project- and change manager applying SAFe as well as PROSCI methodology.
(working with both IT and people side of change)
Project managing teams consisting of IT-architects, business analyst, process capabilities and operations/customers understanding way of working. Working with stakeholders in sponsor coalitions, steering groups and virtual teams functioning as sounding boards. Trained in ADKAR.
Understanding needs, behaviours and demands. Designing and implementing way of working, new features and capabilities. Integrating 3rd party in shared value streams.
Facilitating leadership training, Neuro-Perspective on Change, Team Development as well as Values- and Purpose in Action
Good understanding of telco and it-tools with a constant curiosity for new enablers on the market.
2014 - 2022
Manager
Leading several teams to achieve above expectations creating and implementing strategic, tactical and operational level understanding. Team members from Malmö to Luleå.
Developing team capabilities and finding ways to continuous improve. Delivering value to customer and/or end user.
Participating in leadership teams continuously developing ways of working and contributing to shared success.
Facilitating and implementing team development, neuro-perspective on change, radical collaboration and intrinsic motivational skills
Proven record of simplifying functional agreements WoW through automation, cutting leadtime, reducing handovers and value-added-services through cross-functional collaboration
Teams helping with customer transition and customer service within B2B. Working to onboard new ICT-customers (telco and it-solutions)
2011 - 2014
Project Manager
Working with business development (CRM), product development projects and implementing customer ICT-solutions
Implementing WoW alongside with new applications and processes
Implementing nation wide volunteering program as well as driving local engagement in Luleå helping senior citizens with digital tools and junior citizens on safety and opportunities online
2009 - 2011
Customer Quality Manager
Working to create and implement CX scorecards, metrics and KPI's for customer journeys as well as improving "stickiness" in our customers digital experience
Understanding customer needs and scaling customer experience-drivers
Education
2022-2024
SAFe Agilist + Change Practitioner
ITIL 4 foundation
SAFe Agilist 5.0
PROSCI Change Practitioner
2018 - 2020
Organizational Development
Radical Collaboration (Implementing essential skills to overcome defensiveness and build successful relationships)
Team development (Susan Wheelan key drivers and components to build high-achieving teams)
Neuro-Perspective on Change (How the brain works in changing environments and tools to be successful)
Appreciative Inguiry (Strenghten and develop individuals and teams)
UGL - leadership training
2017 - 2019
ITIL | Lean | ART | PM
SAFe agilist
ITIL 3 and 4 foundation
Green Belt Six Sigma
ART from a Manager perspective
LEAN principles
Project Management (Westhagen)
2017
KTH Executive School
NewGen Telco attributes and HowTo
Skills
& Expertise
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Leadership
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Change Management
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Project Management
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Strategic development
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Operational development
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Organizational development
LUMINA SPARK PROFILE
Growth Profile - Please ask for full profile
